The incident occurred on a flight from Thessaloniki in Greece to Memmingen near Munich in Germany, when engine failure caused debris to smash an acrylic window and 61-year-old Ljubisa Karović, had to be pulled back into the aircraft by his wife, Svetlana Grković, with the help of two other passengers.
Neil Sorahan, group chief financial officer at Ryanair, said: "Our customer care team have actively been in touch with the family since the incident. Our crew did a phenomenal job and got the aircraft back to Thessaloniki. Everyone bar none walked off the aircraft. It was a great job done by the cabin crew and the pilots."
He added that it was "way too early" to discuss whether Ryanair would compensate the couple, as the airline awaited the outcome of an investigation.
Last week, the US National Transportation Safety Board (NTSB) announced it would lead the investigation into the Boeing 737 aircraft, which was operated by Ryanair subsidiary Malta Air. Sorahan said: "We welcome the appointment of the NTSB. They are going to do a full, independent investigation. We are participating fully. We have people on the ground actively involved in assisting."
Sorahan also emphasised that bookings remained strong despite geopolitical concerns in the Middle East, and that passengers should not worry about the safety of Ryanair’s fleet.
He said: "We are very happy with safety across all of our five airlines, they operate at the highest standards of European aviation regulations. We have a relatively young fleet and are very pleased with safety and maintenance within Ryanair group."
Highlighting the long-term safety record of the Boeing 737, he added: "There [have been] literally hundreds of millions of flights on these [Boeing 737] aircraft globally since they first came into being. They are probably the safest aircraft ever built, they are highly maintained and we have very well-trained crew."
Sorahan also criticised the EU’s Entry-Exit System (EES), which has added considerable delays at passport control for non-EU travellers.
He said: "People are starting to travel in greater numbers [heading into summer] and they will need to get to airports early and expect delays. [EES] has been badly implemented and is another challenge British families have to face this summer."
