Please enable JavaScript to experience the full functionality of GMX.

Samsung has no firm date for Galaxy Fold

Samsung still have no firm release date for the Galaxy Fold smartphone.

The South Korean company sent an email to their customers to apologise for the delay in getting the foldable devices to them.

As a part of US regulations, they were required to legally warn their customers that pre-orders would be abandoned if the product did not ship by May 31.

The tech firm said in correspondence sent on Monday (06.05.19): "If we do not hear from you and we have not shipped by May 31st, your order will be canceled automatically."

The $1,980 phone was due to be released on April 26, but was forced to push it back after several reviewers reported having damaged screens.

Samsung sent a message to their pre-order customers on April 22, stating they would announce a new date "in the coming weeks".

The Galaxy Fold was dished out to various members of the media to try out and many shared images of the device being damaged in less than 24 hours.

In a statement, Samsung vowed to "thoroughly inspect" the product to find out what is causing the problem.

They said: "A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided.

"We will thoroughly inspect these units in person to determine the cause of the matter."

They also warned that a reason for the damage could be due to the fact that the reviewers had removed a "protective" film on the screen, which they said should not be taken off.

They continued: "Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen.

"The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches.

"Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers."

Sponsored Content