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Facebook's chatbot to help employees answer family questions

Facebook has built an artificial intelligence-powered chatbot to help its employees deal with criticism from friends and family.

The chatbot, known as "Liam Bot", was designed to aid employees of the tech giant in navigating tricky conversations about the company with family members over the holidays, according to the New York Times.

The answers, written by the company's PR team, have been designed to help employees deal with topics such as free speech, election meddling and moderation.

The paper gives an example of some answers provided by the Liam Bot if people are asked about hate speech. Sample answers include: "It [Facebook] has hired more moderators to police its content" and "Regulation is important for addressing the issue."

In addition the Liam Bot will also link to helpful blog posts and FAQs.

A Facebook spokeswoman told the NYT: "Our employees regularly ask for information to use with friends and family on topics that have been in the news, especially around the holidays. We put this into a chatbot, which we began testing this spring."

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