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BT's Openreach postpones home visits

BT's Openreach has decided to postpone installing new broadband connections when a home visit is involved.

The company has announced that it will now focus on "essential work" amid the coronavirus pandemic - although it's promised exceptions will be made for "vulnerable" users, like elderly people.

A spokesperson for Openreach explained: "A large amount of the work we do can be completed outside, and we can often fix problems without entering a customer's property.

"So, we're advising our engineers not to complete any work inside a property unless it would leave a vulnerable customer with no form of connection, and it's not possible to provide one by any other means."

Openreach's overarching ambition is to ensure the safety of the public and of its staff.

Meanwhile, Ofcom has told Brits to stop using the microwave at the same time as their Wi-Fi.

The regulator has given people across the UK some advice on how to deal with the increased pressure on broadband providers, with millions of people working remotely and using streaming services amid the pandemic.

Ofcom said: "Did you know that microwave ovens can also reduce Wi-Fi signals?

"So don't use the microwave when you're making video calls, watching HD videos or doing something important online."

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